1. Staff administration
Handwrite Admin
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    • Schemas
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  • Handwrite Admin
    • Start here — staff console
    • Admin API specification notes
    • Admin socket specification notes
    • Staff role and permission matrix
    • Staff workflows and architecture
    • Admin source and validation status
    • Customer accounts
      • README — GET /api/admin/accounts/{sub}/billing
      • README — GET /api/admin/accounts/{sub}/cloud/documents/{id}
      • README — GET /api/admin/accounts/{sub}/cloud/documents
      • README — POST /api/admin/accounts/{sub}/cloud/keys/{keyId}/revoke
      • README — GET /api/admin/accounts/{sub}/cloud/keys
      • README — GET /api/admin/accounts/{sub}/cloud/oauth
      • README — GET /api/admin/accounts/{sub}/cloud/orgs
      • README — GET /api/admin/accounts/{sub}/cloud/settings
      • README — GET /api/admin/accounts/{sub}/cloud/usage
      • README — GET /api/admin/accounts/{sub}/cloud/webhooks
      • README — POST /api/admin/accounts/{sub}/delete
      • README — POST /api/admin/accounts/{sub}/disable
      • README — POST /api/admin/accounts/{sub}/enable
      • README — POST /api/admin/accounts/{sub}/mfa-reset
      • README — POST /api/admin/accounts/{sub}/password-reset
      • README — POST /api/admin/accounts/{sub}/purge
      • README — POST /api/admin/accounts/{sub}/restore
      • README — GET /api/admin/accounts/{sub}
      • README — PATCH /api/admin/accounts/{sub}
      • README — POST /api/admin/accounts/{sub}/sign-out
      • README — GET /api/admin/accounts
      • GET /api/admin/accounts/{sub}/billing
      • GET /api/admin/accounts/{sub}/cloud/documents/{id}
      • GET /api/admin/accounts/{sub}/cloud/documents
      • POST /api/admin/accounts/{sub}/cloud/keys/{keyId}/revoke
      • GET /api/admin/accounts/{sub}/cloud/keys
      • GET /api/admin/accounts/{sub}/cloud/oauth
      • GET /api/admin/accounts/{sub}/cloud/orgs
      • GET /api/admin/accounts/{sub}/cloud/settings
      • GET /api/admin/accounts/{sub}/cloud/usage
      • GET /api/admin/accounts/{sub}/cloud/webhooks
      • POST /api/admin/accounts/{sub}/delete
      • POST /api/admin/accounts/{sub}/disable
      • POST /api/admin/accounts/{sub}/enable
      • POST /api/admin/accounts/{sub}/mfa-reset
      • POST /api/admin/accounts/{sub}/password-reset
      • POST /api/admin/accounts/{sub}/purge
      • POST /api/admin/accounts/{sub}/restore
      • GET /api/admin/accounts/{sub}
      • PATCH /api/admin/accounts/{sub}
      • POST /api/admin/accounts/{sub}/sign-out
      • GET /api/admin/accounts
    • Staff administration
      • README — POST /api/admin/admins/{sub}/password-reset
      • README — PATCH /api/admin/admins/{sub}
      • README — DELETE /api/admin/admins/{sub}/sessions
      • README — GET /api/admin/admins
      • README — POST /api/admin/admins
      • POST /api/admin/admins/{sub}/password-reset
        POST
      • PATCH /api/admin/admins/{sub}
        PATCH
      • DELETE /api/admin/admins/{sub}/sessions
        DELETE
      • GET /api/admin/admins
        GET
      • POST /api/admin/admins
        POST
    • Operations
      • README — GET /api/admin/alarms
      • README — GET /api/admin/audit
      • README — GET /api/admin/billing
      • README — GET /api/admin/config
      • README — PUT /api/admin/config
      • README — GET /api/admin/deletions
      • README — GET /api/admin/icloud/probe
      • README — POST /api/admin/jobs/rollup
      • README — GET /api/admin/me
      • README — GET /api/admin/overview
      • README — GET /api/admin/usage/accounts/{sub}
      • README — GET /api/admin/usage/orgs/{id}
      • README — GET /api/admin/usage/rollup
      • GET /api/admin/alarms
      • GET /api/admin/audit
      • GET /api/admin/billing
      • GET /api/admin/config
      • PUT /api/admin/config
      • GET /api/admin/deletions
      • GET /api/admin/icloud/probe
      • POST /api/admin/jobs/rollup
      • GET /api/admin/me
      • GET /api/admin/overview
      • GET /api/admin/usage/accounts/{sub}
      • GET /api/admin/usage/orgs/{id}
      • GET /api/admin/usage/rollup
    • Authentication
      • README — POST /api/admin/auth/challenge
      • README — POST /api/admin/auth/sign-in
      • README — POST /api/admin/auth/sign-out-all
      • README — POST /api/admin/auth/sign-out
      • README — POST /api/admin/auth/step-up
      • POST /api/admin/auth/challenge
      • POST /api/admin/auth/sign-in
      • POST /api/admin/auth/sign-out-all
      • POST /api/admin/auth/sign-out
      • POST /api/admin/auth/step-up
    • Staff webhooks
      • README — DELETE /api/admin/hooks/{id}
      • README — POST /api/admin/hooks/{id}/test
      • README — GET /api/admin/hooks
      • README — POST /api/admin/hooks
      • README — staff webhook delivery
      • DELETE /api/admin/hooks/{id}
      • POST /api/admin/hooks/{id}/test
      • GET /api/admin/hooks
      • POST /api/admin/hooks
    • Organisations
      • README — POST /api/admin/orgs/{id}/api-access
      • README — GET /api/admin/orgs/{id}/audit
      • README — GET /api/admin/orgs/{id}/members
      • README — GET /api/admin/orgs/{id}
      • README — GET /api/admin/orgs/{id}/usage
      • POST /api/admin/orgs/{id}/api-access
      • GET /api/admin/orgs/{id}/audit
      • GET /api/admin/orgs/{id}/members
      • GET /api/admin/orgs/{id}
      • GET /api/admin/orgs/{id}/usage
    • Schools
      • README — POST /api/admin/schools/{orgId}/close
      • README — GET /api/admin/schools/{orgId}
      • README — PATCH /api/admin/schools/{orgId}
      • README — GET /api/admin/schools
      • POST /api/admin/schools/{orgId}/close
      • GET /api/admin/schools/{orgId}
      • PATCH /api/admin/schools/{orgId}
      • GET /api/admin/schools
    • Sessions
      • README — DELETE /api/admin/sessions/{id}
      • README — GET /api/admin/sessions
      • DELETE /api/admin/sessions/{id}
      • GET /api/admin/sessions
    • Support
      • README — GET /api/admin/support/canned/{id}
      • README — PUT /api/admin/support/canned/{id}
      • README — DELETE /api/admin/support/canned/{id}
      • README — GET /api/admin/support/canned
      • README — POST /api/admin/support/canned
      • README — GET /api/admin/support/tickets/{id}/attachments/{n}
      • README — GET /api/admin/support/tickets/{id}/link
      • README — POST /api/admin/support/tickets/{id}/link
      • README — POST /api/admin/support/tickets/{id}/note
      • README — POST /api/admin/support/tickets/{id}/reply
      • README — GET /api/admin/support/tickets/{id}
      • README — PATCH /api/admin/support/tickets/{id}
      • README — POST /api/admin/support/tickets/{id}/school
      • README — POST /api/admin/support/tickets/{id}/spam
      • README — GET /api/admin/support/tickets
      • GET /api/admin/support/canned/{id}
      • PUT /api/admin/support/canned/{id}
      • DELETE /api/admin/support/canned/{id}
      • GET /api/admin/support/canned
      • POST /api/admin/support/canned
      • GET /api/admin/support/tickets/{id}/attachments/{n}
      • GET /api/admin/support/tickets/{id}/link
      • POST /api/admin/support/tickets/{id}/link
      • POST /api/admin/support/tickets/{id}/note
      • POST /api/admin/support/tickets/{id}/reply
      • GET /api/admin/support/tickets/{id}
      • PATCH /api/admin/support/tickets/{id}
      • POST /api/admin/support/tickets/{id}/school
      • POST /api/admin/support/tickets/{id}/spam
      • GET /api/admin/support/tickets
    • Health
      • README — GET /api/health
      • GET /api/health
  1. Staff administration

README — POST /api/admin/admins/{sub}/password-reset

POST /api/admin/admins/{sub}/password-reset#

POST /api/admin/admins/:sub/password-reset (admins.disable: owners, step-up): the staff pool's only password reset
(no self-service recovery). Revokes that admin's sessions and has Cognito email a new temporary password. Refused on
yourself. Audited admin.password_reset.

Caller and authorization#

Staff cookie session; permission admins.disable; fresh password + TOTP step-up (10 minutes). Write requests need same-origin JSON and X-Admin-CSRF from this session.
This is the private staff console on https://admin.handwrites.io. A personal API key, organisation token, student login or isolated app-testing credential does not authenticate this route.

Request contract#

LocationNameRequiredMeaning
pathsubYesUse the ID from an authorized staff response; source validators reject malformed IDs.
headerX-Admin-CSRFYesSession-bound token from the staff page; not a developer credential.
This operation does not define a JSON payload. Staff writes still require Content-Type: application/json and the session-bound CSRF header.

Response and failures#

Success: 200. POST /api/admin/admins/:sub/password-reset (admins.disable: owners, step-up): the staff pool's only password reset
(no self-service recovery). Revokes that admin's sessions and has Cognito email a new temporary password. Refused on
yourself. Audited admin.password_reset.
The wrapper returns {error:{code,message}} for CloudError failures, attaches Request-Id, and disables caching. Handle 401 by signing in; show role refusal for 403 forbidden, reauthenticate only for step_up_required, and collect a reason for 400 reason_required. A CSRF failure needs a current page/session token, not blind retries. Operation-specific 404/409/413/422/502/503 errors retain their status. Honor Retry-After on 429.

Implementation contract#

Source snapshot: admin/src/app/api/admin/admins/[sub]/password-reset/route.ts. This reference describes the current working tree, not proof of deployment. The response service types and validators remain authoritative. The exact exported handler below makes conditional behavior reviewable. For helpers such as customer-routes or cloudRoute, see the shared API specification notes and the named service module.
/**
 * POST /api/admin/admins/:sub/password-reset (admins.disable: owners, step-up): the staff pool's only password reset
 * (no self-service recovery). Revokes that admin's sessions and has Cognito email a new temporary password. Refused on
 * yourself. Audited admin.password_reset.
 */
export const POST = adminRoute("admins.disable", async (_request, ctx, { params }: Context) => {
  const { sub } = await params;
  if (!/^[\w.-]{1,128}$/.test(sub)) throw new CloudError(404, "not_found", "Admin not found.");
  return adminJson(await resetStaffPassword(ctx, sub));
});
Do not use production customer data to test this operation. Use an authorized staff test account and a disposable target in an appropriate environment; email, deletion, role and credential mutations have real effects.
Modified at 2026-10-26 13:41:16
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README — PATCH /api/admin/admins/{sub}
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